Service Repair Log In

Last Name                  Company

  *
First Name
  *
Address
*      (No PO Box Accepted)
City
*
State
*
Zip
*
Home Tel.
- - *
Email
  *
Work Tel.
- -
Ext.
Telephone numbers require area codes.
Make
*
Model
*
Service Type
  *
Warranty Info
Dealer's Name (Where Purchased)   Purchase Date
(mm/dd/yy) (Receipt Required for Warranty)
Only Manufacturer's Warranty repairs require Warranty Info' & Purchase Date field entries.
Problem
Problem/ Special Instructions

 

*Please be specific, include additional details with unit. *List any accessories to be included  with your repair.    

Specify the maximum $$ amount you are willing to spend on the repair of the unit in the special instructions field. (non-warranty units only)

       

Serial Number 

* 
  

                                                                                                             (FIELDS WITH * ARE REQUIRED)                                        







 

 

 

 

 

 

 

 

 

 

 

 

 

BENCH FEE (Non-Warranty Repairs) (MUST BE PAID IN ADVANCE OR WHEN UNIT IS DROPPED OFF OR SHIPPED IN.)

$60.00 Standard Bench Fee.  EXCEPTIONS:

$30.00 for small items (i.e. microphones, cables, pedals, etc.)

$95.00 for large items (i.e. mixers over 8 channels, digital workstations, any items that require additional evaluation per our discretion)

$150.00 for multiple individual units used as a complete setup (i.e. PA system with amp, eq, mixer and speakers)

 

Bench fees are charged up-front. This charge covers diagnostic time and/or the initial $60.00, or other initial charge of your total repair bill.  The exception to this is for special circumstance repairs (i.e.: lightening damage, custom work etc.). There is a minimum one hour charge of $95.00 (1/2 hour minimum charge of $47.50 for small items) + $23.75 per quarter hour thereafter.  Repairs over $200.00 may require an additional deposit of 50%, or more, up front before any repair will commence. This will be determined on a case-by-case basis. The bench fee is non-refundable. Some units require adapter to operate. Units without will be refused. We are not responsible for accessories not listed above. Ext-warranty repairs denied coverage under ext-warranty terms and conditions do not require bench fee up front as unit will usually be in process and already looked at. Diagnostic fees/bench fees are covered by some ext-warranty companies. You will be responsible for all repair charges and any additional charges such as shipping where applicable.

 

If there is a “No problems found / cannot duplicate” problem with your repair the bench fee rate will still apply, and you are responsible for these charges even if this is a “warranty or ext-warranty repair” as the manufacturer’s DO NOT cover a no-problems found situation. This fee must be paid before we will release the unit back to you.  If a completed repair is left for more than 15 days beyond date repaired it will be assessed a $10.00 per day storage fee.  If the repaired item is left for 90 days it will be disposed of or sold.

 

TRACKING YOUR REPAIR

You will be given a copy of your work order; the upper right-hand corner contains the work order number specific to your instrument. Ext-warranty customers use your tracking # Our WEB address is www.musicrepairdepot.com and you can use your work order number or tracking number to track the progress of your repair with us.

Please DO NOT call our office for information as we will not have any more information than what you will find on our web site, as it is updated in “live-time” and will immediately reflect any changes to your repair. If you have any questions please call us at 574-968-1363

 


 
© Copyright 2007 The Music Repair Depot LLC.
All product names referenced herein are trademarks of their respective companies.